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AGENDA

Days


Tracks

Tuesday, February 11, 2025
8:00am-6:00pm
Tuesday - 2/11/25
(Hall B)
Registration Counters Open
X-01
  
9:00am
Tuesday - 2/11/25
()
Coffee Service
X-02
  
10:00-10:45am
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
Cybersecurity 2025: The State of Cyber Threats
ECE-01
AVP, IT & Security 365 Data Centers Chief of Emerging Tech Impactifi CSO Florida Crystals
In this opening discussion, industry experts will provide a comprehensive overview of the current cybersecurity landscape. Attendees will gain insights into emerging threats, attack vectors, and the latest trends in cybercrime. The session will discuss the impact of these threats on organizations of all sizes and explore the challenges faced by security professionals in mitigating risks.
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  Enterprise Cybersecurity
11:00-11:45am
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
Leveraging Threat Intelligence for Proactive Defense
ECE-02
Partner Fortium Partners CEO Red Sentry Head of Product Strategy, Cybersecurity and Fraud Prevention Digital Element
Threat intelligence plays a crucial role in preventing and responding to cyberattacks. This session will delve into the importance of collecting, analyzing, and sharing threat intelligence data. Attendees will learn how to leverage threat intelligence to identify potential threats, prioritize risks, and develop effective defense strategies.
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  Enterprise Cybersecurity
12:00-12:30pm
Tuesday - 2/11/25
  Enterprise Cybersecurity
12:30pm
Tuesday - 2/11/25
(Floridian Ballroom, 3rd Floor)
Conference Luncheon - Sponsored by IgniteTech
X-03
  
12:45pm
Tuesday - 2/11/25
  Keynote Presentation
1:30-1:55pm
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
Secure AI: The Promise of AI for SMBs: Security, Privacy, and Ethics
ECE-04
Managing Director Cyber Guard Pro LLC
The rapid growth of artificial intelligence (AI) is reshaping industries, creating opportunities for businesses of all sizes to innovate and improve. For small and medium-sized businesses (SMBs), AI offers tools that can enhance efficiency, reduce costs, and improve customer experiences. The advent of generative AI has further amplified these opportunities by enabling businesses to create personalized content, enhance customer interactions, and streamline operations. However, the adoption of AI, especially generative AI, also brings challenges, particularly in the areas of security, privacy, and ethics. This session aims to provide SMB leaders with actionable insights to navigate these challenges, enabling them to deploy AI successfully and responsibly.
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  Enterprise Cybersecurity
2:00-2:45pm
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
WARNING: This Talk Exposes the Darkest Realities of Cybercrime, Audience Discretion Advised
ECE-05
Founder, President, Threat Researcher AP2T Labs Co-founder, Chief Hacking Officer, Threat Specialist AP2T Labs
Cyber threats are evolving beyond basic phishing into sophisticated, multi-stage attacks that exploit dark web leaks, social media footprints, and everyday online behaviors. This talk sheds light on emerging threats through real-world stories of individuals and organizations that have been targeted—some losing their identities, finances, and even jeopardizing their businesses. But the true cost of these threats goes far beyond financial loss. We will expose the devastating human toll—how cybercriminals exploit technology to facilitate human trafficking, ritual sacrifice, and the psychological manipulation that drives victims to suicide. From grey market companies to stalkerware and beyond, we’ll reveal how modern attacks unfold and why traditional defenses are no longer enough. By sharing these harrowing realities, we aim to raise awareness, challenge assumptions, and empower individuals and organizations to better protect themselves in an increasingly hostile digital landscape.
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  Enterprise Cybersecurity
3:00-3:45pm
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
API Security: Protecting Web APIs
ECE-06
Partner Fortium Partners CEO Red Sentry Head of Cloud Services Radware
APIs have become an integral part of modern applications, but they also introduce new security vulnerabilities. This session will focus on the importance of API security and discuss common vulnerabilities, such as injection attacks, unauthorized access, and data breaches. Attendees will learn about best practices for securing APIs, including authentication, authorization, and rate limiting.
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  Enterprise Cybersecurity
4:00-4:45pm
Tuesday - 2/11/25
Enterprise Cybersecurity (Grand A)
Best Practices for Securing Your Remote and Mobile Workforce
ECE-07
Senior Director of IT and Systems Social Mobile CEO eSilo Editor TMC CEO Forthright Technologies President, Technology Services James Moore and Co.
The increasing adoption of remote and mobile work has created new challenges for security teams. This session will explore the unique security risks associated with remote and mobile workforces. Attendees will learn about best practices for securing devices, networks, and data, as well as implementing effective access controls and data protection measures.
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  Enterprise Cybersecurity
5:00-6:00pm
Tuesday - 2/11/25
  Special Networking Event
Wednesday, February 12, 2025
7:30am-7:00pm
Wednesday - 2/12/25
(Hall B)
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/12/25
()
Continental Breakfast Served
X-06
  
9:00-9:45am
Wednesday - 2/12/25
Enterprise Cybersecurity (Grand A)
Identity Management: The First Line of Defense
ECE-08
Partner Fortium Partners Managing Director Cyber Guard Pro LLC CEO and Next-Generation MFA Evangelist Token President Titan Rock CEO White Swan Security
Identity management is a fundamental component of a robust security strategy. This session will discuss the importance of effective identity management practices and explore common challenges such as credential theft, privilege escalation, and insider threats. Attendees will learn about best practices for identity governance, authentication, and authorization.
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  Enterprise Cybersecurity
10:00-10:45am
Wednesday - 2/12/25
Enterprise Cybersecurity (Grand A)
Digital Disaster Recovery: From Chaos to Control
ECE-09
Founder & CEO PJC Services
Threats in cyberspace have skyrocketed in recent years. Brute force attacks from automated hacking attempts, keyloggers, ransomware, viruses, malware, email phishing attempts and social engineering attacks are problems that today’s companies must fight back against. With so much corporate and personal information moving online and into the “cloud” there is a very real threat that our data can be stolen, exploited and leveraged against us. Best case, you recover. Worst case, you go out of business. The fact is that many businesses still do not have a comprehensive cybersecurity plan, and those responsible for business continuity and data security are stressed out, not sure how to start, what threats to look for, or how it will impact their business. Not only that, the risk of non-compliance for certain industries is a critical component to having a recovery plan. This session will provide business owners, data professionals, and entrepreneurs a proven 7-step formula for develop a cybersecurity incident response plan without getting stressed out or overwhelmed. They will know what information they will need, how to value assets and assess threats; how to react and recover from a cyberattack; and they will have a blueprint for creating their own cybersecurity plan.
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  Enterprise Cybersecurity
11:00-11:45am
Wednesday - 2/12/25
Enterprise Cybersecurity (Grand A)
How to Create a Resilient Incident Response and Recovery Plan
ECE-10
Senior Manager of Cybersecurity CITY Furniture Founder & CEO PJC Services CEO Vijilan Security VP Cybersecurity Consulting PDI Technologies Tech Advisory Board Member Accure.AI
It's not a question of if, but when, a cyber attack will impact your business. A well-crafted incident response and recovery plan is essential for minimizing the impact of any cyberattacks. This session will discuss the key components of an effective incident response plan, including incident detection, containment, eradication, recovery, and lessons learned. Attendees will learn about testing incident response plans and ensuring that organizations are prepared to respond to a variety of cyber threats.
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  Enterprise Cybersecurity
12:00-12:45pm
Wednesday - 2/12/25
Enterprise Cybersecurity (Grand A)
The Human Element: Building a Security Culture to Combat Phishing and Social Engineering Threats
ECE-11
Vice President of Information Security C3 Complete President On Technology Partners CEO Marma Security Tech Advisory Board Member Accure.AI
Phishing and social engineering attacks continue to be a significant threat to organizations, and they are only becoming more complex and harder to identify. This session will explore the human element of security and discuss the importance of building a strong security culture. Attendees will learn about strategies for raising awareness, training employees, and fostering a security-conscious mindset, with the goal of understanding how to effecetivly mitigate social engineering and phishing risks.
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  Enterprise Cybersecurity
12:45-1:30pm
Wednesday - 2/12/25
1:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Utilizing Generative AI for Improving Soft Skills
K-02
Santhosh Srinivasan Sr Cloud Architect AWS
Generative AI is transforming industries and driving innovation at a rapid pace. At a time when AI technologies are performing so many tasks efficiently, there are still a lot of things that require the human connection. Many roles like sales, marketing, human resources and even technology need humans with comprehensive verbal skills, leadership skills and emotional intelligence to build teams, connect personally and help pave the way for a better future. But, in an increasingly technology-driven world, it is no surprise that human relationships and soft skills have started to lag behind. Generative AI can be used as an effective tool to help improve and upskill these much needed soft skills by offering personalized and interactive learning experiences. For instance, AI-powered platforms can provide real-time feedback on communication skills, enabling users to refine their verbal and written expression. Additionally, AI can simulate emotional scenarios to help individuals practice empathy and emotional intelligence. This session is focused on ideas and strategy to use the powerful AI models to help improve the soft skills by designing tools to enhance teamwork and collaboration which can facilitate better decision-making and cooperation among team members.
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  Keynote Presentation
2:00pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Kellanova: Case Study: Transitioning from 100 yrs of Internal Experience to a Managed Services Provider
K-03
Brandel Kremer Director Kellanova
In this session, we'll explore a real-world case study detailing the successful transition from managing a team with 100 years of collective experience to partnering with a Managed Services Provider (MSP). Discover the strategic decisions, challenges, and lessons learned throughout the process, including how to ensure operational efficiency, cost savings, and enhanced service delivery. This session will offer valuable insights into scaling IT operations, optimizing resources, and driving long-term business growth through managed services.
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  Keynote Presentation
2:30pm
Wednesday - 2/12/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Fireside Chat with Kaseya Vice Chairman Fred Voccola
K-04
Rich Tehrani CEO, Group Editor-in-Chief TMC
Rich Tehrani CEO, Group Editor-in-Chief TMC
Fred Voccola Vice Chairman Kaseya
  Keynote Presentation
3:00-7:00pm
Wednesday - 2/12/25
()
#TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - When Agents Come to Work
SS-01
Co-Founder & CEO Fireflies.ai
The rise of GenAI and LLMs is transforming how businesses operate, shifting from a world of isolated AI tools to one where hundreds of autonomous agents work alongside us—driving execution across engineering, product management, marketing, and sales. In this session, we’ll explore how companies are deploying AI agents to scale faster, make better decisions, and unlock new levels of efficiency. We’ll also discuss the future of work, where a 10-person startup can scale to a billion-dollar unicorn by leveraging AI agents for every function. As AI becomes deeply embedded in workflows, organizations must rethink key metrics, decision-making structures, and how teams collaborate. The companies that adapt will thrive—those that don’t will be left behind.
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  Solutions Theatre
4:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
The Human-AI Symphony: Practical Strategies for Business Leaders to Amplify Human Potential with AI
SS-02
SVP of Product Management IgniteTech
In an era where AI adoption often feels like choosing between human expertise and artificial intelligence, forward-thinking organizations are discovering the transformative potential of human-AI collaboration. This session explores how organizations are leveraging digital personas and intelligent communication systems to create a more dynamic, efficient, and human-centric work environment. We'll examine how Subject Matter Experts (SMEs) can scale their impact through AI-powered digital twins while maintaining authentic human connections. Through real-world examples and demonstrations of IgniteTech's MyPersonas and EloquensAI solutions, we'll show how businesses are bridging the gap between AI capabilities and human expertise. This session is ideal for business leaders seeking practical insights into implementing AI solutions that promote collaboration while maintaining the irreplaceable human element in their operations.
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  Solutions Theatre
4:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Ragmetrics
SS-03
  Solutions Theatre
5:00pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Shaping the Future of AI: Voice Cloning and Synthetic Data in Action
SS-04
Head of Data Operations Deepgram
Voice cloning and synthetic data are transforming conversational AI by enabling scalable, personalized interactions. Deepgram’s advanced voice synthesis allows for the creation of diverse, natural voices, while synthetic data provides an unstoppable gateway to model accuracy, reducing bias, and ensuring privacy. In this session, we’ll explore how these technologies are reshaping industries and improving user experiences, offering insights into the future of AI-driven voice applications.
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  Solutions Theatre
5:00-7:00pm
Wednesday - 2/12/25
Special Networking Event ()
Grand Opening Reception in Expo Hall
X-09
  Special Networking Event
5:30pm
Wednesday - 2/12/25
Solutions Theatre (Expo Floor Theatre)
Generative AI Solutions Showcase - Boosting Productivity: Agentic AI for CX & EX
SS-05
Channel Chief Kore.ai
Inefficient processes drain businesses of over $5 trillion annually. The agentic AI platform offers a solution by automating and optimizing CX and EX. These intelligent agents handle complex tasks, personalize interactions, and proactively resolve issues, boosting efficiency and freeing human agents for higher-value work. The result is significant cost savings, improved customer and employee satisfaction, and a substantial impact on the bottom line.
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  Solutions Theatre
Thursday, February 13, 2025
7:30am-5:00pm
Thursday - 2/13/25
(Hall B)
Registration Counters Open
X-10
  
8:00am
Thursday - 2/13/25
()
Continental Breakfast Served
X-11
  
9:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avant: Cracking the Code: Solving Trusted Advisors’ Biggest Challenges
K-05
Stephen Semmelroth VP Cyber Resilience AVANT
Today’s Trusted Advisors are always facing new challenges in the fast-paced IT landscape, from understanding evolving technologies to solving for their customer’s unique needs. Join this expert panel, moderated by Stephen Semmelroth, AVANT VP of Cloud Resiliency, to explore powerful strategies, actionable insights, and proven next steps that will supercharge your business’s success. Whether you're navigating prospecting hurdles or seeking fresh approaches, this session is packed with solutions to help you thrive.
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  Keynote Presentation
9:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Hackers Perspective on Cybersecurity: A Fireside Chat
K-06
Reese Bess Founder, President, Threat Researcher AP2T Labs
Erik Linask Group Editorial Director TMC
Jesse Tuttle Co-founder, Chief Hacking Officer, Threat Specialist AP2T Labs
Threat actors don’t follow the rules—so why are companies still relying on outdated playbooks? Cyber threats are constantly evolving, becoming more complex and frequent, making it difficult for companies to keep pace and protect their digital assets and infrastructure. Join former World’s Most Wanted Hacker and zeroday developer, Jesse Tuttle aka Hackah Jak, along with his prodigy daughter, AP2T Labs founder Reese Bess, as they pull back the curtain on how businesses can overcome modern threats. This no-holds-barred fireside chat will challenge the way you think about cybersecurity.
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  Keynote Presentation
10:00am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: HyperGrow Your Business & AI Practice Powered by IBM
K-07
Darrin Nelson IBM Ecosystem Leader, Partner Recruitment & Activation, Americas IBM
  Keynote Presentation
10:30am
Thursday - 2/13/25
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: AI in Action: Driving Excellence Across Customer Experience, Cybersecurity, and Cloud
K-08
Matt Douglass Sr. Director of Solutions Engineering CBTS
Rich Itri Chief Innovation Officer ECI
Patrick Jean Director of Sales Engineering Crexendo
Tim Joos COO & Treasurer Warner Telecom
Jason Kaufman (Moderator) Solutions Architect Telarus
Widespread AI implementation is just around the corner. Productivity and efficiency gains enabled by generative and non-generative AI technologies are no longer just hype – they’re here. In this dynamic panel discussion led by Telarus CRO Dan Foster, you’ll learn the latest trends behind AI buying behaviors, proven use cases for AI as a powerhouse enablement technology across CX, cybersecurity, and cloud, and upsell strategies for adding AI to your growing business offerings.
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  Keynote Presentation
11:00am-5:00pm
Thursday - 2/13/25
()
#TECHSUPERSHOW Expo Hall Open
X-12
  
11:30am
Thursday - 2/13/25
12:00-12:45pm
Thursday - 2/13/25
Enterprise Cybersecurity (Grand A)
Defending Tomorrow: The Convergence of Cybersecurity and Artificial Intelligence
ECE-12
Executive Director Woodside Capital Partners Chief Security Officer PDI Technologies CTO Itaca Technologies VP of Engineering IKIN Tech Advisory Board Member Accure.AI
Artificial intelligence has the potential to revolutionize cybersecurity. This session will explore the intersection of cybersecurity and AI, discussing the benefits and challenges of using AI for threat detection, prevention, and response. Attendees will learn about AI-powered security tools and techniques, as well as the ethical implications of using AI in cybersecurity.
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  Enterprise Cybersecurity
1:00pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
#TECHSUPERSHOW Solutions Showcase - Future of Work
SS-09
Principal J Arnold & Associates
Preparing for the future of work requires a strategy, and this is not the time to rely on gut feel. Employees and managers will have different priorities, and technology can play a key role to bridge those divides. This is where industry-based research can be invaluable, helping decision-makers connect the dots across the organization for a more strategic approach to future of work. During this opening keynote session, Future of Work conference Chair Jon Arnold will review current research about the state of the workplace, and how businesses can develop more effective future of work strategies.
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  Solutions Theatre
1:00-1:45pm
Thursday - 2/13/25
Enterprise Cybersecurity (Grand A)
Quantum Cybersecurity: Preparing Businesses for the Next Evolution
ECE-13
Founder, President, Threat Researcher AP2T Labs Founder & CEO ODE, L3C
As quantum computing advances, industries face unprecedented challenges to digital security. This presentation explores the role of quantum-safe technologies and standards in addressing these challenges, with a focus on the finance sector. Dr. Keeper L. Sharkey, a leader in quantum technologies and cybersecurity, will highlight key insights from the IEEE SA 1947 Quantum Cybersecurity Framework and the InfraGard Quantum Technologies & Cybersecurity (QT&SC) Cross-Sector Council. Drawing on findings from the Quantum Economic Development Consortium (QED-C) publication on Quantum Key Distribution (QKD) in finance, this talk will delve into practical use cases and actionable strategies for adopting quantum-safe measures. Attendees will gain an understanding of emerging threats, industry trends, and how to future-proof their organizations in the quantum era. The session will be presented by Dr. Keeper L. Sharkey, a renowned quantum chemist, entrepreneur, and thought leader in advanced quantum technologies. With an introduction from Reese Bess Tuttle, Co-founder of AP2T Labs. Both Dr. Sharkey and Reese contribute to the advancement of quantum cybersecurity standards, with Dr. Keeper L Sharkey serving as Chair and Reese Bess Tuttle as Secretary for IEEE SA P1947: Standards for Quantum Cybersecurity Framework.
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  Enterprise Cybersecurity
2:00pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Enterprise Cybersecurity Solutions Showcase - Introducing PDI: Where AI Meets Expert-Driven Cybersecurity
SS-11
Solutions Engineer PDI Security/Network Solutions Senior Account Executive PDI Technologies
Join us for a demonstration of PDI Security and Network Solutions' innovative cybersecurity platform. We'll showcase how our integrated solution combines human expertise with advanced AI to deliver comprehensive protection across your entire security ecosystem. You'll see firsthand how our platform, trusted by 2,500+ businesses across 40 countries, provides:
  • Real-time threat detection and response through our global SOCs
  • Unified visibility across your entire security tech stack
  • AI-powered automation for enhanced threat hunting and response
  • Mobile accessibility for on-the-go security management
Watch as we demonstrate how our platform analyzes over 1 trillion logs per quarter and manages 3,657+ firewalls and 150,000+ endpoints. Learn why we maintain a 97% client retention rate and how our solution can transform your organization's security posture.
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  Solutions Theatre
2:30pm
Thursday - 2/13/25
Solutions Theatre (Expo Floor Theatre)
Future of CX Solutions Showcase - Creating Accessible Customer Support Experiences and Unlocking a Market of Millions
SS-12
COO & Co-founder 360 Direct Access CEO & Co-founder 360 Direct Access
The Deaf and Hard of Hearing (D/HH) community faces significant barriers when interacting with customer support systems, resulting in missed opportunities and lost revenue for businesses. What constitutes a high-quality customer experience for the Deaf community? How many Deaf customers are reaching out to your business today? In this session, we will explore the disparities in customer support for the DHH community, examine the current state of access, and highlight the costs of inadequate solutions. Attendees will gain insights on how to offer more equitable customer experiences, tap into a largely underserved market, and improve overall customer satisfaction. This session will address the critical gap between the customer support experiences currently offered to the Deaf community and the expectations of both customers and businesses. We will discuss common misconceptions about what constitutes accessible service and explore the real needs of DHH customers. Through a focus on emerging technologies, such as live support using WebRTC, AI-powered sign language recognition, and virtual signing avatars, we will demonstrate how businesses can leverage these tools to provide accessible, impactful, and customer-centric experiences. We will also highlight the importance of integrating live support with native language users to ensure an inclusive environment, strengthen brand reputation, and ultimately unlock access to an untapped market of millions. Understand the current limitations of technologies used by businesses to engage with the Deaf community, and why many existing solutions are outdated and ineffective. Explore how legacy solutions, some of which are 20-40 years old, contribute to inequitable access and a subpar customer experience for Deaf individuals. Learn about innovative, forward-thinking technologies that are improving accessibility, including WebRTC, AI-driven sign language recognition, and virtual avatars. Discover the positive impact that equitable customer experiences can have on business success, customer loyalty, and brand equity. Gain insights into how businesses can proactively reach and serve the Deaf and Hard of Hearing community, enhancing customer satisfaction while expanding market opportunities.
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  Solutions Theatre
5:15pm
Thursday - 2/13/25
IDEA 2025 ()
IDEA Showcase Startup Pitches & Reception
IDEA-01
  IDEA 2025
8:00-10:00pm
Thursday - 2/13/25
Special Networking Event ()
#TECHSUPERSHOW Networking LIVE Party
X-15
  Special Networking Event

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